Support
How can we help?
Answers to the questions we hear most. Still stuck? We’re a message away.
Find an item near you, pick your dates, and send a request. Your card is authorized but only charged once the owner accepts. Then you arrange a local pickup via Messages.
Yes. Payments are handled by Stripe — we never see your full card details. Funds are only captured when the owner accepts your booking.
Some items include a refundable deposit held during the rental. It is released back to you once the item is returned in good condition.
Set up payouts in your account settings (powered by Stripe Connect). After a completed rental, your share — the price minus the 10% service fee — is paid out to you.
Report it from the order. The deposit may cover part or all of the damage, and our team reviews any dispute based on the evidence both sides provide.
Yes. Before the owner accepts, cancelling releases the hold with nothing charged. After acceptance, cancellation terms shown at checkout apply.
Still need a hand?
Reach our team and we’ll sort it out.